JOB ANNOUNCEMENT

TITLE:                                RESORT FRONT DESK SUPERVSIOR

DEPARTMENT:             RESORT FRONT DESK

REPORTS TO:                  FRONT DESK MANAGER

SALARY:                          Grade 1; Salaried Exempt

GAMING CLASS:           Compact/ Gaming License Required

POSTED DATE:              Monday, July 19, 2010

CLOSING DATE:            Monday, August 2, 2010 at 4:00 p.m.

JOB SUMMARY:

The Front Desk Supervisor is responsible for creating an initial and continuing atmosphere of hospitality and excellent service.  The supervisor must have a strong working knowledge of the front desk, its functions, and all positions related to it.  Supervisors will provide intensive training to new employees and on-going training to employees that need it.  Supervisors are responsible for scheduling employees, completing performance evaluations, providing progressive discipline, and maintaining adequate staffing levels. The supervisor will always attempt to settle guest concerns in the best manner possible, involving management when necessary.  This position is essential to the success of the front desk.

QUALIFICATIONS:

• Minimum of a high school diploma.
• Must have good judgment and reasoning skills to allow the highest level of guest satisfaction while maximizing profits.
• Must act as a salesperson for the property as a whole, upselling rooms whenever possible.
• Must be motivated and have the ability to communicate effectively (in writing and verbally).
• Must have computer skills.  Prefer applicant with one year of front desk experience and post-secondary education.
• Working knowledge of the functions of the computer interfaces linked to the front desk and the Front Desk Operating Software.  Ability to troubleshoot and solve technological problems.
• Must be able to work all shifts and days including week-ends.

TO APPLY:

Applicants must submit a cover letter and resume highlighting work experience to:

Employment Coordinator                                Email: tdagen@fortunebay.com

Fortune Bay Resort Casino                              Fax: 218-753-6484

1430 Bois Forte Road

Tower, MN  55790

Application material must be received by the Closing Date.  A complete Job Description can be obtained upon email request to tdagen@fortunebay.com or by calling 218.550.6152.   

Native American Preference will apply when candidates are equally qualified.