JOB ANNOUNCEMENT

TITLE:                                RESERVATIONIST (1 Full Time and 1 Part Time)

DEPARTMENT:             RESORT FRONT DESK

SUPERVISOR:                  FRONT DESK MANAGER

WAGE:                                          $7.50 per hour

SHIFT:                                Days/Afternoons, includes weekends

GAMING CLASS:           Compact/Gaming License Required

POSTED DATE:              Monday, July 19, 2010

CLOSING DATE:            Monday, August 2, 2010, at 4 PM

JOB SUMMARY:

The Reservationist is responsible for answering all in-coming calls and directing them to the appropriate department.  The Reservationist will also provide information to callers regarding upcoming promotions and property events.  The Reservationist must a have strong knowledge of our area to provide driving instructions to our property and other area attractions.  The Reservationist obtains accurate information from callers making resort reservations. The Reservationist must work to maximize room utilization, upsell the property, and maintain our zero overbooking policy.  This position is essential to the success of the front desk. 

QUALIFICATIONS:

• Minimum of a high school diploma or equivalency.
• Willingness to work in a secondary role and work with other members of the team.
• Willingness and ability to understand the operations of the Resort Front Desk.
• Ability to meet the public in a friendly and professional manner to maintain excellent public relations.
• Must maintain composure with guests and customers during emergencies and when discussing concerns with guests.
• Must have good judgment and reasoning skills to allow the highest level of guest satisfaction while maximizing profits.
• Must act as a salesperson for the property as a whole, upselling rooms whenever possible.
• Must be motivated and have the ability to communicate effectively (in writing and verbally).
• Must have basic computer skills.  Prefer applicant with prior hotel/motel experience.
• Must be able to work all shifts and days including week-ends.

TO APPLY:

Applicants must submit a completed In House application to Human Resources.   A complete Job Description will be provided to those who are selected for interview and/or testing. 

Native American Preference will apply when candidates are equally qualified.